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hp-concentra-wrapper-portlet Ações Se o seu computador encontrar um erro de hardware, você pode ligá-lo e talvez ele não seja iniciado. Se o computador emitir um bipe ou uma luz piscar, você poderá usar esse código de erro para tentar resolver o problema. Redefinir fisicamente um notebook com bateria não removível Realize uma reinicialização elétrica ou reinicialização por hardware de seu notebook para limpar as informações da memória do computador sem apagar dados pessoais. Desligue o computador. Desconecte o adaptador de CA. Remova eventuais discos da unidade. Remova cartões de memória dos slots. Desconecte todos os dispositivos periféricos que não são essenciais, como impressoras, scanners, unidades de disco rígido externas e dispositivos USB. Com o adaptador de CA desconectado, mantenha pressione o botão Liga/Desliga por aproximadamente 15 segundos. Conecte o adaptador de CA e ligue o computador. Identifique a luz do notebook ou o código de bipe Padrões específicos de diodos de emissão de luz LED longa e curta piscando ou bipes curtos sonoros podem ajudar a identificar uma variedade de problemas. NotaNão há suporte para os códigos de bipes sonoros em todos os modelos. Revise o seguinte para fazer referência à sequência de piscadas de luz ou de bipes do computador. A luz vermelha de caps lock piscando representa uma categoria de erro importante piscadas longa. A luz branca de caps lock piscando representam uma categoria de erro menor piscadas curtas. Em sistemas que não possuem uma luz de duas cores, as piscadas longas e curtas são brancas. A luz vermelha pisca duas vezes e, em seguida, duas piscadas de luz branca curta 2 vermelhas longas, 2 brancas curtas Essa condição indica que a área principal DXE do BIOS foi corrompida e nenhuma imagem binária de recuperação está disponível. Recupere o BIOS. Localize o produto e os números de série na etiqueta ou caixa do notebook Localize o nome do produto, o número e o número de série no computador ou na caixa em que ele foi enviado. Na parte de baixo do notebook Dentro do compartimento da bateria Na caixa em que o notebook foi enviado No suporte Criar um arquivo de recuperação do BIOS em uma unidade USB Crie um arquivo de recuperação do BIOS em uma unidade flash USB para o seu notebook. NotaAs configurações do BIOS variam de acordo com o modelo do computador. Para obter mais informações sobre como acessar e navegar pelo menu do BIOS, consulte a documentação do seu modelo de computador. Certifique-se de ter um segundo computador funcionando com uma conexão ativa à internet. Navegue até a página de produto para o seu computador. Selecione BIOS e, em seguida, revise os detalhes da última versão disponível ou da versão específica recomendada para a recuperação. Confirme se é a atualização correta do BIOS antes de continuar. CUIDADOLeia a seção Detalhes para confirmar se ela se aplica ao computador. Instalar o BIOS errado pode fazer com que o computador pare de funcionar. Clique em Download e em Executar. Clique em Sim na tela Controle de conta de usuário. Na janela do Assistente do InstallShield, clique em Avançar e siga as instruções para instalar a atualização. Na janela Atualização e Recuperação do BIOS da HP, clique em Avançar. Selecione Criar Unidade Flash USB de Recuperação e clique em Avançar. Selecione a unidade USB flash e clique em Avançar. Aguarde enquanto os arquivos do BIOS são copiados para a unidade flash USB. Quando a mensagem A unidade flash de recuperação foi criada com êxito for exibida, clique em Concluir. Feche o utilitário de atualização e remova a unidade flash do computador. Instalar um arquivo de recuperação do BIOS de uma unidade USB Instale um arquivo de recuperação do BIOS de uma unidade flash USB em seu notebook. Desligue o notebook que requer a recuperação do BIOS e aguarde de 5 a 10 segundos. Certifique-se de que o cabo de alimentação elétrica esteja conectado ao notebook. Mantenha-o conectado durante o processo de recuperação. Insira a unidade flash USB com o arquivo do BIOS em uma porta USB disponível no notebook. Mantenha pressionada as teclas Windows e B simultaneamente e, em seguida, mantenha pressionado o botão Liga/Desliga durante 2 a 3 segundos. Em alguns modelos de notebook, pode ser necessário manter pressionada as teclas Windows e V. Selecione Sim para confirmar. Solte o botão Liga/Desliga, mas continue pressionando Windows e a tecla B ou V. Você pode ouvir uma série de bipes. A tela de atualização do BIOS HP é exibida e a recuperação começa automaticamente. Siga os comandos para continuar a inicialização e concluir a recuperação. Se uma mensagem mostrar que o computador foi desligado incorretamente ou que um problema de inicialização foi detectado, siga as instruções na tela para resolver o erro. Se a tela HP BIOS Update não for exibida ou se o problema persistir, talvez o seu computador não ofereça suporte a essa função ou haja um problema no disco rígido. Acesse o Suporte ao cliente HP para obter assistência. A luz vermelha pisca duas vezes e, em seguida, três, a luz branca curta pisca 2 vermelhas longas, 3 brancas curtas Essa condição indica que a política de Controlador Integrado/Controlador de Teclado requer que você digite uma sequência de teclas. Redefina o controlador integrado. Desconecte a alimentação CA do computador. Mantenha pressionado o botão Liga/Desliga por mais de 12 segundos e solte-o. Aguarde até que o computador ligue e inicie normalmente. Reconecte a alimentação CA ao computador. A luz vermelha pisca duas vezes e depois quatro, luz branca curta pisca 2 vermelho longo, 4 branco curto Essa condição indica que o Controlador Integrado/Controlador de Teclado está verificando ou recuperando o bloco de inicialização. Redefina o controlador integrado. Desconecte a alimentação CA do computador. Mantenha pressionado o botão Liga/Desliga por mais de 12 segundos e solte-o. Aguarde até que o computador ligue e inicie normalmente. Reconecte a alimentação CA ao computador. A luz vermelha pisca três vezes e, em seguida, duas piscadas de luz branca curta 3 vermelhas longas, 2 brancas curtas Essa condição indica uma possível falha na memória. Recoloque o módulo de memória de dentro do computador. CUIDADOEsse equipamento contém componentes que podem ser danificados por descargas eletrostáticas ESD. A HP recomenda o uso de uma pulseira antiestática e o uso de um piso sem tapetes com um bloco de espuma condutora para reduzir o risco de danos por descarga eletrostática ESD. Desligue o computador, desconecte o cabo de alimentação e remova a bateria. Vire o computador e remova a tampa para acessar a memória. Alguns computadores podem não ter tampa de acesso à memória. Encaminhe o computador à assistência técnica se não conseguir acessar a memória. Localize o módulo de memória. Para encontrar a localização do módulo de memória, acesse o Suporte ao cliente HP e abra o Guia de Serviço de Manutenção para obter informações sobre a memória instalada em seu computador. Aterre-se para descarregar a eletricidade estática, colocando uma mão no gabinete do computador e a outra mão em uma superfície de metal ou em um objeto aterrado, como a parte de metal de uma lâmpada. Recoloque os módulos de memória no computador, alinhando os entalhes dos módulos às linguetas no slot de memória. Pressione o módulo de memória para baixo para fixá-lo no lugar. Substitua a tampa, a bateria e conecte o cabo de alimentação. Ligue o computador. Confirme se o computador consegue inicializar e executar o sistema operacional Windows. A luz vermelha pisca três vezes e, em seguida, três piscadas de luz branca curta 3 vermelhas longas, 3 brancas curtas Essa condição indica uma possível falha no chip de gráficos. Entre em contato com o Suporte ao cliente HP para reparos devido a falhas de vídeo ou gráficos. A luz vermelha pisca três vezes e, em seguida, quatro, luz branca curta pisca 3 vermelho longo, 4 branco curto Essa condição indica uma possível falha no sistema de energia. Verifique as conexões do cabo de energia. Confirme que todos os adaptadores de alimentação externos têm capacidade suficiente para o sistema. A luz vermelha pisca três vezes e, em seguida, cinco, luz branca curta pisca 3 vermelho longo, 5 branco curto Essa condição indica que o computador não detecta o processador CPU. Entre em contato com o Suporte ao cliente HP para reparo devido a falha na placa do sistema ou na CPU. A luz vermelha pisca três vezes e, em seguida, seis, luz branca curta pisca 3 vermelho longo, 6 branco curto Essa condição indica que o processador não suporta um recurso habilitado. Limpe o CMOS e não use a configuração escolhida. Se você confirmar que a CPU é compatível com a configuração, substitua a CPU. A luz vermelha pisca quatro vezes e, em seguida, duas piscadas de luz branca curta 4 vermelhas longas, 2 brancas curtas Essa condição indica que o processador CPU pode estar superaquecendo. Quando as temperaturas no interior do computador ultrapassam os 35 °C 95 °F, o risco de danos nos componentes internos importantes aumenta. Diminua o risco reduzindo o calor dentro do computador. Limpe as aberturas de ventilação do notebook Limpe as aberturas de ventilação do notebook para remover qualquer poeira ou detritos que possam ter se acumulado dentro e ao redor das aberturas de ventilação ao longo do tempo. Poeira e detritos podem obstruir o fluxo de ar e fazer com que os ventiladores trabalhem mais do que o normal para remover o calor. Desligue o computador, desconecte os cabos de alimentação e aguarde o computador esfriar. Mova qualquer objeto perto do computador. Localize as aberturas de ventilação no seu notebook. Elas geralmente estão embaixo e nas laterais do computador. Use ar comprimido para remover a poeira das aberturas de ventilação. Aguarde o computador esfriar aproximadamente 10 minutos. Reconecte o cabo de alimentação e ligue o computador. A luz vermelha pisca quatro vezes e, em seguida, três piscadas de luz branca curta 4 vermelhas longas, 3 brancas curtas Essa condição indica que a temperatura ambiente pode estar muito alta. Quando as temperaturas no interior do computador ultrapassam os 35 °C 95 °F, o risco de danos nos componentes internos importantes aumenta. Diminua o risco reduzindo o calor dentro do computador. Limpe as aberturas de ventilação do notebook Limpe as aberturas de ventilação do notebook para remover qualquer poeira ou detritos que possam ter se acumulado dentro e ao redor das aberturas de ventilação ao longo do tempo. Poeira e detritos podem obstruir o fluxo de ar e fazer com que os ventiladores trabalhem mais do que o normal para remover o calor. Desligue o computador, desconecte os cabos de alimentação e aguarde o computador esfriar. Mova qualquer objeto perto do computador. Localize as aberturas de ventilação no seu notebook. Elas geralmente estão embaixo e nas laterais do computador. Use ar comprimido para remover a poeira das aberturas de ventilação. Aguarde o computador esfriar aproximadamente 10 minutos. Reconecte o cabo de alimentação e ligue o computador. A luz vermelha pisca quatro vezes e, em seguida, quatro, a luz branca curta pisca 4 vermelho longo, 4 branco curto Essa condição indica que a unidade de processamento gráfico GPU pode estar superaquecendo. Quando as temperaturas no interior do computador ultrapassam os 35 °C 95 °F, o risco de danos nos componentes internos importantes aumenta. Diminua o risco reduzindo o calor dentro do computador. Limpe as aberturas de ventilação do notebook Limpe as aberturas de ventilação do notebook para remover qualquer poeira ou detritos que possam ter se acumulado dentro e ao redor das aberturas de ventilação ao longo do tempo. Poeira e detritos podem obstruir o fluxo de ar e fazer com que os ventiladores trabalhem mais do que o normal para remover o calor. Desligue o computador, desconecte os cabos de alimentação e aguarde o computador esfriar. Mova qualquer objeto perto do computador. Localize as aberturas de ventilação no seu notebook. Elas geralmente estão embaixo e nas laterais do computador. Use ar comprimido para remover a poeira das aberturas de ventilação. Aguarde o computador esfriar aproximadamente 10 minutos. Reconecte o cabo de alimentação e ligue o computador. A luz vermelha pisca cinco vezes e, em seguida, duas piscadas de luz branca curta 5 vermelhas longas, 2 brancas curtas Essa condição indica que o Controlador Integrado/Controlador de Teclado não consegue encontrar firmware válido. Redefina o controlador integrado. Desconecte a alimentação CA do computador. Mantenha pressionado o botão Liga/Desliga por mais de 12 segundos e solte-o. Aguarde até que o computador ligue e inicie normalmente. Reconecte a alimentação CA ao computador. A luz vermelha pisca cinco vezes e, em seguida, três piscadas de luz branca curta 5 vermelhas longas, 3 brancas curtas Essa condição indica que o controlador integrado não consegue acessar o BIOS dentro do limite de tempo estabelecido. Desconecte todos os acessórios do notebook. A luz vermelha piscará cinco vezes e, depois, quatro piscadas curtas em branco 5 vermelhas longas, 4 brancas curtas Essa condição indica que o controlador integrado atinge o limite de tempo esperando o BIOS retornar da inicialização da placa do sistema. Desconecte todos os acessórios do notebook. A luz de alimentação da bateria do notebook está desligada ou piscando A luz de alimentação da bateria que está apagada ou piscando indica a condição da fonte de alimentação. Conexão do adaptador de energia CA Para carregar a bateria e ligar o notebook, conecte o adaptador de energia CA HP a um notebook HP. Certifique-se de que o adaptador de energia e o notebook sejam originais da HP. CUIDADONão utilize um adaptador de energia da HP em um equipamento que não seja da HP e vice-versa. Conecte o conector CC à porta de energia do notebook, certificando-se de que o conector esteja totalmente inserido na porta de energia. Conecte o cabo ao adaptador de energia e, em seguida, à tomada elétrica CA. NotaA aparência dos cabos de alimentação varia de acordo com a região e o país. Identificação Descrição 1 Adaptador de alimentação CA 2 Conector DC 3 Cabo de alimentação Certifique-se de que o notebook esteja recebendo energia Verifique a tomada, o adaptador de energia CA e o notebook quanto a indícios de que o sistema está recebendo energia. Desconecte o adaptador de energia da tomada. Teste a tomada conectando uma luminária ou outro dispositivo que você saiba que está funcionando. Caso a tomada não esteja fornecendo energia, teste a luminária ou outro dispositivo em outras tomadas até encontrar uma que funcione. Certifique-se de que os cabos do adaptador de energia estejam firmemente conectados a ele e ao notebook. Reconecte o adaptador de energia à tomada e certifique-se de que a luz esteja acesa. Se a luz não estiver acesa, poderá haver um problema no adaptador de energia. NotaAlguns adaptadores de energia não têm um indicador de luz. Verifique a porta de energia do computador para se certificar de que a luz esteja acesa. Caso a luz não esteja acesa, o adaptador de energia poderá estar funcionando incorretamente ou a placa do sistema do notebook poderá estar danificada. Entre em contato com o Suporte ao cliente HP para obter mais assistência e solucionar o problema. Localize o ícone de bateria do Windows. NotaO Windows exibe um ícone de atividade de carga da bateria na bandeja do sistema. Você pode encontrar este ícone na área de trabalho do Windows, ao lado da hora e data. Caso o ícone de carregamento da bateria seja exibido, o adaptador de energia estará funcionando corretamente e fornecendo energia ao notebook. Caso o ícone do medidor de energia da bateria seja exibido, o adaptador de energia estará funcionando incorretamente e precisará ser substituído. Peça um adaptador de alimentação de CA Os adaptadores de alimentação de CA foram projetados para modelos específicos de notebooks. Encontre o número do seu produto e use-o para solicitar um adaptador de alimentação CA na HP Parts Store. NotaAlguns países ou regiões podem não ser suportados ao fazer pedidos no Consulte o revendedor HP local ou entre em contato diretamente com a HP para adquirir adaptadores de alimentação adicionais, baterias ou outras peças. Encontre o número do produto para o seu notebook. Procure no notebook uma etiqueta de informações do produto ou pressione Fn e Esc para abrir a janela Informações do sistema HP. No Windows 10, pode ser necessário baixar as Informações do sistema HP da Microsoft Store. Acesse a Loja de peças HP. No campo Localizar sua peça, digite o número do seu produto e pressione a tecla Enter. NotaRemova o sufixo do número do produto. Por exemplo, DZ357UABA é inserido como DZ357U. Se solicitado, selecione o número do seu modelo. Na caixa de pesquisa Categoria, selecione Baterias e adaptadores no menu suspenso. Um ou mais adaptadores de alimentação compatíveis são exibidos em uma lista de peças. NotaA menos que seja explicitamente escrito na descrição, o adaptador de alimentação não vem com um cabo de energia o cabo que se conecta ao adaptador de alimentação e na tomada da parede. Para escolher um adaptador de alimentação, digite a quantidade e marque a caixa de seleção na última coluna. Clique em Prosseguir para finalizar a compra para concluir o pedido da peça ou clique em Adicionar ao carrinho para adicionar a peça e continuar comprando outras peças. Entrar em Contato com o Suporte Técnico da HP Entre em contato com o Suporte ao Cliente HP para obter mais assistência se o problema persistir. Acesse Suporte ao Cliente HP - Contato. Insira o número de série do produto para visualizar o status da garantia e alterar sua localização, se necessário. Selecione uma opção de suporte. As opções de suporte variam por país/região.
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hp-concentra-wrapper-portlet Ações Localize o padrão de luzes piscando que está ocorrendo para saber as etapas para resolver o problema. Botões, luzes e ícones do painel de controle da impressora Legenda Descrição 1. Luz/botão Liga/desliga 2. Visor do painel de controle 3. Luz Alerta de tinta 4. Botão Cancelar 5. Luz/botão Retomar 6. Luz/botão de conexão sem fio 7. Botão Informações 8. Botão Iniciar cópia colorida 9. Botão Iniciar cópia em preto Legenda Descrição 1. Ícone de número de cópias 2. Ícone de erro de papel 3. Ícone de erro 4. Ícone do Wi-Fi Direct 5. Ícones do nível de tinta 6. Ícones de rede sem fio, atenção com a rede sem fio e barras de sinal A luz de conexão sem fio está piscando e os ícones sem fio estão acesos ou piscando Essa condição ocorre quando o sinal sem fio está ligado, mas a impressora não consegue se conectar à rede. Execute as tarefas abaixo na ordem apresentada. Use a impressora após cada tarefa para ver se o problema foi resolvido. Aguardar a impressora estabelecer conexão A luz de conexão sem fio pisca durante a tentativa de conexão da impressora ao roteador sem fio ou ponto de acesso. Aguarde alguns minutos e verifique a luz novamente. Solucionar problemas da conexão sem fio da impressora Verifique os problemas de rede e os requisitos de configuração caso a impressora não seja encontrada durante a instalação do software ou quando os trabalhos de impressão sem fio falharem. Conexão de rede ruim Mova a impressora e o computador ou o dispositivo móvel para um local mais próximo do roteador sem fio e verifique se a qualidade do sinal melhorou. Experimente abrir um site para verificar se a conexão com a Internet está funcionando corretamente. Se a conexão Wi-Fi estiver lenta ou intermitente, reinicie o roteador desconectando o cabo de alimentação, aguardando 15 segundos, e reconectando o cabo. Impressora desligada ou no modo de suspensão Toque no painel de controle ou pressione o botão Liga/Desliga para ligar a impressora e deixá-la pronta. Às vezes, o status da impressora exibe Off-line, quando, na verdade, ela está pronta. Verificar o status da conexão da impressora Certifique-se de que o sinal de conexão sem fio esteja ativo e de que a impressora esteja conectada à mesma rede que seu computador ou dispositivo móvel. Caso sua impressora tenha uma luz ao lado de um ícone Sem fio ou de um botão , certifique-se de que ela esteja acesa. Se a luz estiver apagada ou piscando, a impressora está desconectada da rede. Reconectar a impressora à rede Coloque a impressora dentro do alcance do sinal do roteador Wi-Fi e conecte-a à rede. Impressoras com painel de controle com tela sensível ao toque Abra o menu Configuração, Rede ou Configurações sem fios, selecione Assistente de configuração sem fios e siga as instruções para selecionar o nome da rede e inserir a senha. Impressoras sem painel de controle sensível ao toque Pressione e segure o botão sem fios por cinco segundos ou até que a luz sem fios comece a piscar. Em dois minutos, pressione e segure o botão WPS Wi-Fi Protected Setup no roteador até que o processo de conexão comece. A luz de conexão sem fio da impressora para de piscar quando a conexão é concluída. Impressoras HP DeskJet 6000 e 6400, ENVY 6000 e 6400 e Tango Pressione e segure o botão Wi-Fi e o botão Liga/desliga na parte traseira da impressora por cinco segundos até que a barra azul pisque. Dentro de dois minutos, pressione e segure o botão WPS no roteador até que o processo de conexão comece. A barra azul para de piscar quando a conexão é concluída. Reiniciar os dispositivos Reinicie a impressora, o computador ou o dispositivo móvel para eliminar possíveis condições de erro. Imprimir um relatório de teste sem fio Pesquise no site de Suporte ao cliente HP para obter o modelo da sua impressora e procure a página de autoteste para encontrar o documento sobre como imprimir e avaliar o relatório. Ative o Bluetooth para realizar a configuração do aplicativo HP Smart Ative o Bluetooth no computador ou dispositivo móvel para que o HP Smart possa detectar a impressora durante a configuração. O isolamento sem fio pode estar fazendo com que sua impressora pareça off-line. Verifique com o fabricante do roteador para obter mais informações. Um ou ambos os ícones de nível de tinta vazia estão piscando, a luz do alerta de tinta está acesa e a luz Retomar e o ícone de erro estão piscando Essa condição ocorre quando ao menos um dos cartuchos de tinta é incompatível ou os níveis de tinta estão baixos. Certifique-se de que os cartuchos de tinta sejam compatíveis com sua impressora e que haja tinta adequada nos cartuchos. Acesse Impressoras HP inkjet - Erros de cartuchos de tinta para obter mais informações. Um ou ambos os ícones de nível de tinta vazia piscam, o ícone de erro está piscando e a luz de alerta de tinta está acesa ou pisca Pelo menos um dos cartuchos de tinta é incompatível ou os níveis de tinta estão baixos. O ícone de nível de tinta e o ícone de erro estão piscando, e a luz de alerta de tinta está acesa Os ícone de nível de tinta, erro e a luz de alerta estão piscando Certifique-se de que os cartuchos de tinta sejam compatíveis com sua impressora e que haja tinta adequada nos cartuchos. Acesse Impressoras HP inkjet - Erros de cartuchos de tinta para obter mais informações. O “E2” ou “E1” e a luz Continuar estão piscando O erro E1 ou E2 indica que a configuração de tamanho de papel não corresponde ao tamanho do papel carregado. Carregar o tamanho de papel correto Remova todo o papel da bandeja de entrada e coloque o tamanho de papel correto. Remova todo o papel da bandeja de entrada. Deslize a guia de largura do papel o máximo para a esquerda. Carregue uma pilha de papel no tamanho correto na bandeja de entrada. Deslize a guia de largura do papel para a direita até que ela pare na margem do papel. Abaixe a bandeja de saída e puxe o extensor dela. Alterar o tamanho de papel nas configurações de impressão Altere o tamanho de papel no sistema operacional Windows ou Mac. Verificar as configurações de tamanho e origem do papel Windows Verifique as configurações de tamanho e origem do papel do seu trabalho de impressão no Windows. No programa usado para imprimir, clique em Arquivo e em Imprimir. Certifique-se de que a impressora esteja selecionada e abra a caixa de diálogo Propriedades. Dependendo do software, o botão poderá ser denominado Propriedades, Opções, Configurar Impressora, Impressora ou Preferências. Para a maioria das impressoras HP, clique na guia Papel/Qualidade e continue seguindo estas etapas. Para impressoras a Laser HP, clique na guia Papel, clique no menu suspenso Tamanho Original e verifique se o tamanho do papel corresponde ao tipo de papel colocado na impressora. Clique no menu suspenso Tamanho de Saída, selecione Igual ao Tamanho Original e clique em OK. Clique em Origem do Papel e confirme se a bandeja de papel correta está selecionada. Clique em Avançado e clique no menu suspenso Tamanho do Papel. Verifique se o tamanho do papel corresponde ao tipo de papel carregado na impressora. NotaSe o tamanho de papel exato não constar na lista, selecione o tamanho mais próximo do papel colocado na bandeja. Clique em OK. Verificar as configurações de tamanho e origem do papel Mac Verifique as configurações de tamanho e origem do papel do seu trabalho de impressão no macOS. No programa usado para imprimir, clique em Arquivo e em Imprimir. Certifique-se de que a impressora esteja selecionada e clique em Mostrar Detalhes. Selecione Tipo/Qualidade de Papel ou Mídia e Qualidade. Clique em Alimentar a partir de ou Origem e confirme a seleção da bandeja de papel correta. Verificar as configurações de tamanho do papel. Se uma opção de Tamanho de Papel for exibida, clique nela. Se uma opção de Tamanho de Papel não for exibida, clique em Cancelar, em Arquivo novamente e selecione Configuração de Página. Verifique se o tamanho do papel corresponde ao tipo de papel carregado na impressora. NotaSe o tamanho de papel exato não constar na lista, selecione o tamanho mais próximo do papel colocado na bandeja. Clique em OK. O “E3”, a luz de retomar e a luz de alerta de tinta estão piscando O “E4” e a luz Continuar piscam Um erro E4 indica congestionamento de papel. Localize e remova qualquer pape atolado da impressora ou redefina-a, caso não haja papel atolado. Para solução de problemas detalhadas, acesse O erro “E4” é exibido Atolamento de papel. O “E5” e todas as luzes do painel de controle piscam Um erro E5 ocorre quando o scanner está em funcionamento e você tenta copiar usando o painel de controle da impressora. NotaAinda é possível imprimir enquanto esse erro é exibido. Redefinir a impressora Redefina a impressora para recuperá-la de erros ou falhas de impressão. Se a impressora tiver uma bateria removível, remova-a. Com a impressora ligada, desconecte o cabo de alimentação da impressora. Desconecte o cabo de alimentação da fonte de alimentação. Aguarde 60 segundos. Reconecte o cabo de alimentação a uma tomada e à impressora. NotaA HP recomenda conectar a impressora diretamente a uma tomada. Ligue a impressora para concluir a redefinição. Encaminhar a impressora à assistência técnica Encaminhe à assistência técnica ou substitua seu produto HP se o problema persistir após ter terminado todas as etapas anteriores. Acesse Entrar em Contato com o Suporte ao Cliente HP para agendar a reparação ou substituição do produto. Se você estiver na região Ásia-Pacífico, será direcionado a um centro de atendimento local em sua área. Para confirmar o status da garantia, acesse Verificação do Status da Garantia do Produto HP. Taxas de reparo podem ser aplicadas para produtos fora da garantia. O erro "E6" é exibido Um erro E6 ocorre quando a impressora está em um estado de erro. Redefinir a impressora Redefina a impressora para recuperá-la de erros ou falhas de impressão. Se a impressora tiver uma bateria removível, remova-a. Com a impressora ligada, desconecte o cabo de alimentação da impressora. Desconecte o cabo de alimentação da fonte de alimentação. Aguarde 60 segundos. Reconecte o cabo de alimentação a uma tomada e à impressora. NotaA HP recomenda conectar a impressora diretamente a uma tomada. Ligue a impressora para concluir a redefinição. Encaminhar a impressora à assistência técnica Encaminhe à assistência técnica ou substitua seu produto HP se o problema persistir após ter terminado todas as etapas anteriores. Acesse Entrar em Contato com o Suporte ao Cliente HP para agendar a reparação ou substituição do produto. Se você estiver na região Ásia-Pacífico, será direcionado a um centro de atendimento local em sua área. Para confirmar o status da garantia, acesse Verificação do Status da Garantia do Produto HP. Taxas de reparo podem ser aplicadas para produtos fora da garantia. Todas as luzes estão apagadas e a impressora não responde Essa condição ocorre quando a impressora está desligada ou há um problema na fonte de alimentação. Certificar-se de que a impressora esteja recebendo energia Verifique o cabo de alimentação e a tomada para certificar-se de que a impressora esteja recebendo energia. Execute as tarefas abaixo na ordem apresentada. Use a impressora após cada tarefa para ver se o problema foi resolvido. Verifique se o cabo de alimentação está conectado com firmeza à impressora e à tomada ou ao filtro de linha. Desconecte o cabo de alimentação dos filtros de linha, estabilizadores ou extensões e conecte-o diretamente à tomada. Desconecte o cabo de alimentação da tomada e conecte outro aparelho à tomada para certificar-se de que a tomada esteja funcionando. Se você tiver um segundo cabo de alimentação da impressora que seja compatível com o seu modelo, conecte o cabo à impressora e à tomada para certificar-se de que o cabo esteja funcionando corretamente. Encaminhar a impressora à assistência técnica Encaminhe à assistência técnica ou substitua seu produto HP se o problema persistir após ter terminado todas as etapas anteriores. Acesse Entrar em Contato com o Suporte ao Cliente HP para agendar a reparação ou substituição do produto. Se você estiver na região Ásia-Pacífico, será direcionado a um centro de atendimento local em sua área. Para confirmar o status da garantia, acesse Verificação do Status da Garantia do Produto HP. Taxas de reparo podem ser aplicadas para produtos fora da garantia.
EpsonCeritanya begini, ada seorang teman yang punya counter Hp, yang sekaligus melayani cetak foto digital. Untuk cetak foto dia menggunakan Epson R230 yang di pasangin CISS, selain hasilnya paten printer ini juga jarang ngadat. Setelah 6 bulan pemakaian printernya ngeblink. lampu power ama catridge kedip-kedip merah bergantian.
hp-concentra-wrapper-portlet Actions This document applies to the HP Deskjet 2510, 2511, 2512, 2514, and Deskjet Ink Advantage 2515, 2516, 2520hc All-in-One and HP DeskJet Ultra Ink Advantage 2529 printers. The following sections describe the most common combinations of blinking flashing lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue. note The flashing J might look like a backwards letter L. Figure Control Panel Power button Scan button Cancel button Fit to page button Fit to page light Black copy button Color copy button Attention light Ink level icons Ink error indicator Issue All the lights are off In this condition, the following control panel light pattern displays Power light Off Attention light Off Color ink level icon Off Black ink level icon Off Ink error indicator Off Media error indicator Off Segment display counter Off Figure Control panel with lights indicated Cause The printer does not turn on. Solutions Solution one Make sure that the All-in-One is plugged in Follow these steps to make sure that the power cord is connected to the rear of the printer and plugged into an electrical outlet. Check the rear of the printer to make sure that the cord from the power supply is inserted securely into the power connection. Check the power supply to make sure that the power cord is plugged in securely. Check the electrical outlet to make sure that the power cord is plugged in securely. Figure Check the electrical connections Rear of printer Power supply Electrical outlet Press the Power button to turn on the printer. If the printer turns on, there is no need to continue troubleshooting. If the printer does not turn on, continue to the next solution. Solution two Make sure that the electrical outlet works Unplug the power cord from the electrical outlet. Plug another appliance into the electrical outlet to make sure that the outlet works. If the electrical outlet does not work, plug the printer into another outlet that does work. If the electrical outlet works, but the printer still does not turn on, continue to the next solution. Solution three Make sure that the power supply is compatible with the HP All-in-One The term power supply refers to both the power module and the power cord. note To make sure that your printer and power supply are compatible, HP suggests you use the original power supply shipped with your printer. Example of a power module Example of a power cord note The power module might have a permanently attached power cord, or the power cord might detach from the power module. The photographs in the examples above might not match your printer. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP printer. Voltage and amperage specifications printed on the power supply Voltage and amperage requirements printed on the HP printer In this example, the voltage +32 V and the amperage 2000 mA from the power supply are compatible with the voltage and amperage specified on the HP printer. If the voltage and amperage specifications of the printer and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP printer. warning Do not force an incompatible power cord its plug has a different shape or size than the HP printer's electrical connection into an HP printer. If the power cord is not compatible with the printer, replace the power cord with a compatible cord. To buy a compatible cord, go to the following link, How to Buy HP. If the power cord is compatible with the printer, but the printer still does not turn on, continue to the next solution. Solution four Reset the power module, and then test the power The power module has a safety feature that protects the printer during a power surge. If you experienced a recent power surge, you might need to reset the power module. Step 1 Reset the power module Follow these steps to reset the power module. Disconnect the power cord from the rear of the printer. Unplug the power cord from the electrical outlet. Unplug the power cord from the power module. Wait 15 seconds. Reconnect the power cord to the rear of the printer. Plug the power cord back into the power module. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved. Figure Reconnect the power cords Rear of printer Power module Electrical outlet Check to see if the power module has an LED light. If the power module does not have an LED light, continue to the next step. If the power module has an LED light, check to see if the LED lights up. If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, go to the following link, How to Buy HP. If the LED lights up, continue to the next step. Step 2 Test the power on the All-in-One Follow these steps to test the power on the printer. Press, and then quickly release the Power button to start a Power On/Off cycle. Do not hold the button down. If you press and hold the Power button too long, the printer might turn on and then turn off without restarting. If this happens, press and quickly release the Power button again. Check the printer to make sure that it is on. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution five Test the power with a compatible power cord from a different printer If you have another available power cord that is compatible with your printer, use the alternate cord and repeat the steps in the solution to reset the power module and then test the power. If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Go to the following link, How to Buy HP, to buy a compatible power cord. If the printer does not turn on with the alternate power cord, continue to the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light is breathing In this error condition, the Power light slowly brightens and dims. Power light Breathing Attention light Off Color ink level icon Off Black ink level icon Off Ink error indicator Off Media error indicator Off Segment display counter Off Figure Control panel with lights indicated Cause The printer is in sleep mode. After the initial setup, the printer enters sleep mode after five minutes of inactivity. Solution Wake from sleep mode Either press any button on the printer control panel, or start a print job from the computer to wake the printer from sleep mode. Issue The Power light is blinking fast and the Attention light is on In this error condition, the following control panel light pattern displays Power light Fast blinking Attention light On Color ink level icon Off Black ink level icon Off Ink error indicator Off Media error indicator Off Segment display counter Off Figure Control panel with lights indicated Cause The output tray is closed when attempting a print job. Solution Open the output tray Open the output tray to allow the print job to continue Figure Open the output tray. Issue Both Ink Level icons, the Attention light, and the Power light blink normally In this error condition, the following control panel light pattern displays Power light Normal blinking Attention light Normal blinking Color ink level icon Normal blinking Black ink level icon Normal blinking Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The cartridge access door is open. Solution Close the cartridge access door Close the cartridge access door. Figure Close the cartridge access door Issue The Power light blinks fast for three seconds, and then returns to normal In this error condition, the following control panel light pattern displays Power light Fast blinking for 3 seconds, and then on Attention light Off Color ink level icon Displays normal ink level Black ink level icon Displays normal ink level Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The printer is busy performing another task. Solutions Solution one Wait for the job to finish Wait for the current task to finish before starting another task. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Reset the All-in-One Follow these steps to reset the printer. Step 1 Reset the All-in-One Resetting the All-in-One might resolve the issue. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step 2 Print a test page Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page. Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. Figure Sample test page If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light blinks In this condition, the following control panel light pattern displays Power light Blinking Attention light Off Color ink level icon Displays normal ink level Black ink level icon Displays normal ink level Ink error indicator Off Media error indicator Off Segment display counter Display any quantity of copies remaining Figure Control panel with lights indicated Cause The printer is busy processing a print, scan, copy, or maintenance job. Solutions Solution one Wait for the job to finish Wait for the current task to finish before starting another task. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Reset the All-in-One Resetting the printer can recalibrate the printer to the correct functionality. Step 1 Reset the All-in-One Follow these steps to reset the printer. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step 2 Print a test page Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page. Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue All the lights are blinking fast, and the letter E blinks normally in the segment display counter In this error condition, all of the control panel lights blink fast, and the letter "E" is displayed on the segment display counter Power light Fast blinking Attention light Fast blinking Color ink level icon Fast blinking and empty gauge Black ink level icon Fast blinking and empty gauge Ink error indicator Fast blinking Media error indicator Fast blinking Segment display counter Display E and normal blinking Figure Control panel with lights indicated Cause The printer is in a fatal error state. Solutions Use the following solutions to resolve a fatal error. Solution one Reset the All-in-One Follow these steps to reset the printer. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. Disconnect the power cord from the rear of the product. Unplug the power cord from any power strips or surge suppressors. Plug the power cord directly into an electrical outlet. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Try the task again. If the issue persists, try a different electrical outlet. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue One or both ink level icons blink for 20 seconds, then stays on In this error condition, the following control panel indicators are displayed. Power light On Attention light Off Color ink level icon Normal blinking for 20 seconds then on or current ink level Black ink level icon Normal blinking for 20 seconds then on or current ink level Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The ink level is low in one or both cartridges If both Ink Level icons are blinking, there is an issue with both cartridges. If the left Ink Level icon is blinking, there is an issue with the tri-color cartridge. If the right Ink Level icon is blinking, there is an issue with the black cartridge. Solutions If one or both of the cartridges is low on ink, you do not need to replace the cartridges yet, unless you are dissatisfied with the print quality. Solution one Check the ink levels Follow these steps to check the ink levels. note The cartridge ink levels are also displayed on the control panel's LCD. Open the HP printer software Windows 8 On the Start screen, click or tap the printer's tile. The software opens. note You can also open the HP software by clicking or tapping the printer's icon on the desktop . Windows 7 Click Start , click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer . Windows Vista Click Start , click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer . Windows XP Click Start , click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer . OS X and Click Macintosh HD, click Applications, and then double-click Hewlett-Packard. note You can also open the HP printer software from your computer desktop by double-clicking the icon for your HP printer . The printer software opens. In the printer software, click Estimated Ink Levels, and the toolbox window opens. The HP Toolbox opens a graphic that shows the estimated ink levels for your printer. Figure The estimated ink levels graphic If the estimated ink levels are low, and you are satisfied with the quality of your printouts, ignore the lights until you are dissatisfied with the printouts. If the estimated ink levels are low, and you are dissatisfied with the quality of your printouts, replace the cartridges. Continue to the next solution. Solution two Replace the problem cartridge Follow these steps in the order given to replace the cartridges. If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies. Step 1 Replace the cartridge Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue. Load plain white paper into the input tray. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. Figure Open the cartridge access door note The outside of the printer might not look exactly the same as your printer, but the steps are the same. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot. Figure Insert the correct cartridge into the slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Follow any prompts on the screen. Wait about 30 seconds for the alignment page to automatically print. Figure The alignment page prints automatically after 30 seconds note The printer prints an alignment page automatically only when a new cartridge has been installed. Step 2 Align the cartridges Scan the alignment page calibrate the cartridges for best print quality. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. Step 3 Print a test page Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page. Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue One or both Ink Level icons are blinking normally In this error condition, the following control panel light pattern displays Power light On Attention light Off Color ink level icon Normal blinking and empty gauge Black ink level icon Normal blinking and empty gauge Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Causes One or both cartridges are incompatible with the printer. One or both cartridges are defective. One or both cartridges still have the protective tape on the nozzles. One or both cartridges are installed wrong, installed in the wrong slot, or have failed. A problem has occurred with one or both cartridges. If both Ink Level icons are blinking, there is an issue with both cartridges. If the left Ink Level icon is blinking, there is an issue with the tri-color cartridge. If the right Ink Level icon is blinking, there is an issue with the black cartridge. Solutions Use the following solutions to solve a problem with the cartridges. Solution one Check cartridge compatibility and installation Follow these steps to make sure that the cartridges are compatible with your printer. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the printer, if the power is not already on. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding. Figure Open the cartridge access door Make sure that the cartridges are in the correct slots. Check the icons on the top of each cartridge. Make sure that they match the icons for the slots they're installed in. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. If the icons do not match, remove the cartridges, and then insert them in the correct slots. If the icons match, continue with these steps. Find the number on the label on the top of each cartridge. Figure Number on the cartridge label Cartridge numbers Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list. Solution two Remove, inspect, and clean the problem cartridge Follow these steps in the order given to clean the electrical contacts. note If both cartridge lights are blinking, complete the steps for both cartridges. Gather the following items Distilled water use bottled or filtered water if distilled water is not available Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges coffee filters work well Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction. Figure Open the cartridge access door Figure The carriage in the center of the printer Disconnect the power cord from the rear of the printer. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip. Figure Remove the protective tape If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. Place the cartridge on a piece of paper with the nozzle plate facing up. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the cartridge contacts. caution Avoid touching the nozzles. Figure Clean the cartridge contacts note Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. Clean the contacts in the carriage for the problem cartridge. warning Make sure that the power cord is disconnected from the printer. Figure Carriage Figure The gold-colored contacts in the carriage Wait ten minutes to allow the cartridge and carriage to dry. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Reconnect the power cord to the rear of the printer. Close the cartridge access door. Figure Close the cartridge access door If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Turn the printer off and then on again Turning off the printer and then turning it on again recalibrates the cartridges. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution. Wait 60 seconds. Press the Power button to turn on the printer. note The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue. Solution four Repeat the cartridge cleaning steps If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted. Solution five Replace the problem cartridge Step 1 Replace the cartridge Follow these steps to remove the problem cartridge and then insert a new cartridge into the carriage. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue. Load plain white paper into the input tray. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. Figure Open the cartridge access door note The outside of the printer might not look exactly the same as your printer, but the steps are the same. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot. Figure Insert the correct cartridge into the slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Follow any prompts on the screen. Wait about 30 seconds for the alignment page to automatically print. Figure The alignment page prints automatically after 30 seconds note The printer prints an alignment page automatically only when a new cartridge has been installed. Step 2 Align the cartridge Scanning the alignment page recalibrates the cartridges for best print quality. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Attention light and Media Indicator blink normally and the letter P blinks normally in the Segment Display Counter In this error condition, the following control panel light pattern displays Power light On Attention light Normal blinking Color ink level icon Displays current ink level Black ink level icon Displays current ink level Ink error indicator Off Media error indicator Normal blinking Segment display counter Displays letter P blinking fast Figure Control panel with lights indicated Cause There is no paper loaded in the input tray. Solution Load paper Follow these steps to load paper and continue your print job. Raise the input tray. Figure Raise the input tray Lower the output tray. Figure Lower the output tray Pull out the tray extender. Figure Pull out the tray extender Slide the paper width guide to its outermost position. Figure Slide the paper width guide to its outermost position Load a stack of letter or A4 size paper into the input tray, with the short edge first and the print side facing toward you. Slide the stack of paper in until it stops. Figure Load paper Slide the paper width guide in until it rests against the edge of the paper. Figure Slide in the paper width guide Issue Both Ink Level icons blink normally, the Attention light blinks fast, and the letter C blinks fast in the Segment Display Counter In this error condition, the following control panel light pattern displays Power light On Attention light Fast blinking Color ink level icon Normal blinking and displays current ink level Black ink level icon Normal blinking and displays the current ink level Ink error indicator Off Media error indicator Off Segment display counter Displays letter C blinking fast Figure Control panel with lights indicated Cause The cartridge carriage inside the printer has stalled. Solutions Use the following solutions to resolve the cartridge carriage error. Solution one Turn the printer off and on again Turning off the printer and then turning it on again recalibrates the cartridges. Step 1 Turn the printer off and on again Follow these steps to turn the printer off, and then on again to reset the print mechanism. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution to clear a paper jam. Wait 60 seconds. Press the Power button to turn the printer on. note The printer might go through a warm-up period. The printer lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding. Step 2 Print a test page Follow these steps to print a test page. Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution two Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Step 1 Remove any loose paper or foreign material from the trays Before you clear a jam from inside the printer, make sure there are no foreign materials in the input or output trays. Press the Power button to turn off the printer. Disconnect the USB cable from the rear of the printer. Disconnect the power cord from the rear of the printer. warning You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock. Remove any loose sheets of paper from the input tray. Look inside the input tray and remove any foreign materials such as paper clips or other objects that might have fallen inside. note You might need a flashlight to illuminate the area. Figure Look inside the input tray and remove any foreign materials Use your fingers to move the pick mechanism located inside the input tray and remove any foreign objects found. Figure Move the pick mechanism inside the input tray and remove any foreign objects found caution Make sure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the HP printer. Remove any loose sheets of paper or foreign materials from the output tray. Figure Remove any loose paper from the output tray Step 2 Clear any jammed paper from the base of the All-in-One Use the following steps to check for and remove jammed paper from the base of the HP product. Press the Power button to turn off the product if it is not already off. Disconnect the USB cable from the rear of the product if it is not already disconnected. Disconnect the power cord from the rear of the product if it is not already disconnected. Turn the product so that you can access its underside base. caution Before turning the product, use your hand to secure the scanner lid. Press in the tabs on either side of the cleanout door to release it. Then open the cleanout door. Figure Press in tabs and open the cleanout door Gently remove any jammed paper from inside the product. Figure Remove any jammed paper caution If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reattach the cleanout door. Gently push the door forward until it snaps into place. Figure Close the cleanout door note Make sure that tabs are locked in place to avoid future paper jams. Step 3 Clear any jammed paper from inside the All-in-One Follow these steps to remove any jammed paper from the inside. Press the Power button to turn off the product if it is not already off. Disconnect the USB cable from the rear of the product if it is not already disconnected. Disconnect the power cord from the rear of the product if it is not already disconnected. Open the cartridge access door. Figure Open the cartridge access door Gently remove any paper that is jammed in the product. Close the cartridge access door. Figure Close the cartridge access door Step 4 Clear any jammed paper from the front of the All-in-One Follow these steps to remove any jammed paper from the front. Press the Power button to turn off the product if it is not already off. Disconnect the USB cable from the rear of the product if it is not already disconnected. Disconnect the power cord from the rear of the product if it is not already disconnected. Grasp the jammed paper with both hands and slowly pull it from the front of the product. note If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Reconnect the power cord to the rear of the product. Press the Power button to turn on the product. Step 5 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution three Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely. Step 1 Check the carriage path for obstructions Open the cartridge access door and make sure that there are no materials blocking the carriage. Turn on the printer. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the power source or electrical outlet. warning You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find. caution If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur. Reach inside the printer through the cartridge door, and then manually move the carriage. If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer. If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer. If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer. Remove any loose paper or obstructions found. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side. Close the cartridge access door. Reconnect the power cord to the back of the printer. Plug the power cord back into the power source or electrical outlet. Turn on the printer. Step 2 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution four Remove and reinstall the cartridges Improper placement or installation of the cartridges can cause the printer to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges. Step 1 Remove the cartridges Follow these steps to take the cartridges out of the printer. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing. Figure Open the cartridge access door Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Check for obstructions under and around the carriage. Clear any obstructions that you find. You might need a flashlight to illuminate areas for proper viewing. Step 2 Reinstall the cartridges Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot. The tri-color cartridge goes in the slot on the left The black cartridge goes in the slot on the right Figure Insert the cartridge Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to remove and reinstall the other cartridge. Close the cartridge access door. Figure Close the cartridge access door Press the Power button to turn on the printer. Step 3 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution five Plug the printer directly into a wall outlet Plug the printer directly into a wall outlet to make sure that the power source functions correctly. Step 1 Plug the printer directly into a wall outlet Follow these steps to disconnect the power cord from a power strip or surge suppressor, and then plug it into a wall outlet. Disconnect the power cord from the rear of the printer. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. Reconnect the power cord to the rear of the printer. note If the printer prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the printer. Step 2 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. If the issue persists, continue with the next solution. If the test page does not print, continue with the next solution. Solution six Reset the printer Follow these steps to reset the printer. Step 1 Reset the printer Resetting the printer can recalibrate the printer to the correct functionality. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the printer. Turn the printer on. Step 2 Print a test page Print a test page to make sure that the hardware functions correctly. How to print a test page Load letter, A4, or legal unused plain white paper into the input tray. Press and hold the Start Copy Black button and the Start Copy Color button until the printer makes some noise. Release both buttons. The test page prints. If these steps resolved the issue, and the test page prints, you can stop troubleshooting. If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware. Experiencing another issue? If your printer prints a test page and there is still an issue with your printer, go to HP Customer Support, type your printer model, and then browse for the appropriate support document to troubleshoot the issue. If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next solution. Solution seven Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Power light blinks normally for twenty seconds and then stays on In this error condition, the following control panel light pattern displays Power light Normal blinking for 20 seconds then on Attention light Off Color ink level icon Displays current ink level Black ink level icon Displays current ink level Ink error indicator Off Media error indicator Off Segment display counter Off Figure Control panel with lights indicated Causes The computer is off. The printer is not connected to the computer. The printer software is not installed. The printer is not set as the default printer. Solutions Use the following solutions to resolve a connectivity problem. Solution one Turn on the computer Make sure your computer is plugged in, and then press the computer's power button. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Connect the printer to the computer Follow these steps to connect your printer to your computer. Connect one end of the USB cable to the printer, and then connect the other end to a USB port on your computer. Figure Example USB connection Attempt to start a print job. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Install the printer software Use one of the following methods to install the HP printer software onto your computer. Method one Use the software installation CD. Your All-in-One comes with a CD used to install the printer software. Remove the CD from its packaging, and then insert it into your computer's optical drive. Figure Insert the installation CD Follow the instructions in the installation wizard. Method two Download and install the software from the internet Turn on the printer. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit. If you need to change the operating system, click Change, select your version, and then click Change. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution four Set your printer as the default printer Follow these steps to select a default printer. Windows Press the Power button to turn the printer on. Click the Start button, if using Windows XP, or the button if using Windows 7 or Vista. Click Devices and Printers. A window opens displaying all the devices currently connected to your computer. Find the printer you wish to set as your default printer. Move your mouse over the name or icon of the selected device. Right click your mouse, and then select Set as Default Printer from the drop down menu. This is now your default printer. Attempt another print job. Mac Press the Power button to turn the printer on. On the desktop, click the Apple icon , and then click System Preferences. Click Print & Scan. The Print & Scan window opens. Select your printer from the Default Printer menu. This is now your default printer. Issue The Ink Error Indicator, both Ink Level icons, and the Attention light blink fast, and the Power light blinks normally In this error condition, the following control panel light pattern displays Power light Normal blinking Attention light Fast blinking Color ink level icon Empty gauge, fast blinking Black ink level icon Empty gauge, fast blinking Ink error indicator Fast blinking Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The cartridge access door is open and there is an error for both the tri-color and black cartridges. Solutions Use the following solutions to solve a problem with the cartridges. Solution one Close the cartridge access door Close the cartridge access door. Figure Close the cartridge access door Check the printer control panel for the blinking lights. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution two Check cartridge compatibility and installation Follow these steps to make sure that the cartridges are compatible with your printer. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the printer, if the power is not already on. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding. Figure Open the cartridge access door Make sure that the cartridges are in the correct slots. Check the icons on the top of each cartridge. Make sure that they match the icons for the slots they're installed in. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. If the icons do not match, remove the cartridges, and then insert them in the correct slots. If the icons match, continue with these steps. Find the number on the label on the top of each cartridge. Figure Number on the cartridge label Cartridge numbers Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list. Solution three Remove, inspect, and clean the problem cartridge Follow these steps in the order given to clean the electrical contacts. note If both cartridge lights are blinking, complete the steps for both cartridges. Gather the following items Distilled water use bottled or filtered water if distilled water is not available Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges coffee filters work well Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction. Figure Open the cartridge access door Figure The carriage in the center of the printer Disconnect the power cord from the rear of the printer. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip. Figure Remove the protective tape If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. Place the cartridge on a piece of paper with the nozzle plate facing up. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the cartridge contacts. caution Avoid touching the nozzles. Figure Clean the cartridge contacts note Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. Clean the contacts in the carriage for the problem cartridge. warning Make sure that the power cord is disconnected from the printer. Figure Carriage Figure The gold-colored contacts in the carriage Wait ten minutes to allow the cartridge and carriage to dry. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Reconnect the power cord to the rear of the printer. Close the cartridge access door. Figure Close the cartridge access door If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution four Turn the printer off and then on again Turning off the printer and then turning it on again recalibrates the cartridges. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution. Wait 60 seconds. Press the Power button to turn on the printer. note The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue. Solution five Repeat the cartridge cleaning steps If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted. Solution six Replace the problem cartridge Step 1 Replace the cartridge Follow these steps to remove the problem cartridge and then insert a new cartridge into the carriage. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue. Load plain white paper into the input tray. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. Figure Open the cartridge access door note The outside of the printer might not look exactly the same as your printer, but the steps are the same. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot. Figure Insert the correct cartridge into the slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Follow any prompts on the screen. Wait about 30 seconds for the alignment page to automatically print. Figure The alignment page prints automatically after 30 seconds note The printer prints an alignment page automatically only when a new cartridge has been installed. Step 2 Align the cartridge Scanning the alignment page recalibrates the cartridges for best print quality. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution seven Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Issue The Color ink level icon or the Black ink level icon is empty and blinks normally In this error condition, the following control panel light pattern displays Power light On Attention light Off Color ink level icon Empty gauge or current ink level blinks normally. Black ink level icon Empty gauge or current ink level blinks normally. Ink error indicator Off Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The printer is in single cartridge mode the black cartridge or the tri-color cartridge is missing. note During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the computer. Solution Install the missing cartridge Follow these steps to install a cartridge in the printer. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Step 1 Install the missing cartridge Follow these steps to install a cartridge that has not been installed in the printer yet. Turn on the printer, and open the cartridge access door. Figure Open the cartridge access door The cartridge carriage moves to the center. note If cartridge access door is open longer than five minutes, the cartridge carriage returns to its normal operating position. Using a flashlight if necessary, verify that the black or tri-color cartridge is missing. Install the missing cartridge. Figure Insert the cartridge into its slot Figure Snap the cartridge into place Close the cartridge access door. Figure Close the cartridge access door An alignment page prints. Step 2 Align the cartridges Follow the steps to align the cartridges. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. Issue One or both Ink Level icons display as empty and blink fast, the Ink Error Indicator blinks fast, and the Attention light is on In this error condition, the following control panel light pattern displays Power light On Attention light On Color ink level icon Empty gauge blinks fast Black ink level icon Empty gauge blinks fast Ink error indicator Blinks fast Media error indicator Off Segment display counter Displays any quantity of copies remaining Figure Control panel with lights indicated Cause The tri-color cartridge and/or the black cartridge may be incompatible with this printer. One or both of the cartridges may be defective. Solutions Use the following solutions to solve a problem with the cartridges. Solution one Check cartridge compatibility and installation Follow these steps to make sure that the cartridges are compatible with your printer. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Press the Power button to turn on the printer, if the power is not already on. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding. Figure Open the cartridge access door Make sure that the cartridges are in the correct slots. Check the icons on the top of each cartridge. Make sure that they match the icons for the slots they're installed in. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. If the icons do not match, remove the cartridges, and then insert them in the correct slots. If the icons match, continue with these steps. Find the number on the label on the top of each cartridge. Figure Number on the cartridge label Cartridge numbers Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list. Solution two Remove, inspect, and clean the problem cartridge Follow these steps in the order given to clean the electrical contacts. note If both cartridge lights are blinking, complete the steps for both cartridges. Gather the following items Distilled water use bottled or filtered water if distilled water is not available Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges coffee filters work well Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction. Figure Open the cartridge access door Figure The carriage in the center of the printer Disconnect the power cord from the rear of the printer. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip. Figure Remove the protective tape If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. Place the cartridge on a piece of paper with the nozzle plate facing up. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp. Clean the cartridge contacts. caution Avoid touching the nozzles. Figure Clean the cartridge contacts note Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. Clean the contacts in the carriage for the problem cartridge. warning Make sure that the power cord is disconnected from the printer. Figure Carriage Figure The gold-colored contacts in the carriage Wait ten minutes to allow the cartridge and carriage to dry. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position. The tri-color cartridge goes in the slot on the left. The black cartridge goes in the slot on the right. Figure Insert the cartridge into its slot Reconnect the power cord to the rear of the printer. Close the cartridge access door. Figure Close the cartridge access door If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution three Turn the printer off and then on again Turning off the printer and then turning it on again recalibrates the cartridges. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution. Wait 60 seconds. Press the Power button to turn on the printer. note The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue. Solution four Repeat the cartridge cleaning steps If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted. Solution five Replace the problem cartridge Step 1 Replace the cartridge Follow these steps to remove the problem cartridge and then insert a new cartridge into the carriage. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue. Load plain white paper into the input tray. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue. Figure Open the cartridge access door note The outside of the printer might not look exactly the same as your printer, but the steps are the same. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure Remove the cartridge caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure Do not touch the contacts or nozzles Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape. Figure Remove the plastic tape Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot. Figure Insert the correct cartridge into the slot Push the cartridge forward into its slot until it snaps into place. Figure Snap the cartridge into place Repeat these steps to replace the other cartridge, if necessary. Close the cartridge access door. Figure Close the cartridge access door Follow any prompts on the screen. Wait about 30 seconds for the alignment page to automatically print. Figure The alignment page prints automatically after 30 seconds note The printer prints an alignment page automatically only when a new cartridge has been installed. Step 2 Align the cartridge Scanning the alignment page recalibrates the cartridges for best print quality. Lift the scanner lid. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure Place the alignment page on the scanner glass Close the scanner lid. Press the Scan button to begin the scan. The printer automatically aligns the cartridges. If these steps resolved the issue, you do not need to continue troubleshooting. If the issue persists, continue to the next solution. Solution six Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document. Service the All-in-One Service or replace your HP product if the issue persists after completing all the preceding steps. Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
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